Customer Service Web Portal

Access your claim follow-ups, invoices, statements, HeinOnline usage statistics, and subscription information through our Customer Service Portal. For log-in information, contact


Orders, Returns, & Claims

Orders for Hein-published and Hein-distributed materials can be placed through our online catalog, email, regular mail, or by phone. Materials being returned to Hein must be returned in excellent, resalable condition along with a copy of the invoice or a letter stating the reason for return with invoice number. Claims for Hein material, or material for which you are using the Hein Company as your agent, may be sent by mail, fax, phone, or e-transfer.


Electronic Transmissions

We have a few different documents are to guide you through establishing electronic transmissions with William S. Hein & Co., Inc. The forms and documents listed are published in Adobe’s PDF format and can be downloaded and printed on our system. Please let us know if you have any questions regarding these forms.


Digital Services

We encourage you to promote HeinOnline and Hein throughout your organization and to your end users. To assist you with these efforts, we’ve provided digital files of the HeinOnline and Hein logos below that you are welcome to download. You can use these logos on your own website, blog, in email newsletters, print newsletters, or any other format through which you are announcing new HeinOnline libraries or Hein products or promoting the use and availability of HeinOnline to your users. If you are looking for a format that is not available below, please send your request to


Permission Requests

Please send any reprint permission requests to the Marketing Department. Be sure to include as much information as possible, such as:

  • Title
  • Author
  • ISBN
  • Journal title
  • Article title
  • Page range
  • What the material is needed for
  • How many copies will be distributed

Submit a Proposal

The Hein Company’s research and reference tools for law, international relations, political science, and foreign affairs are among our most important contributions to the publishing world. Throughout the years, many of our publications have been adopted for use in law classes throughout the United States and Canada.