Customer Service Web Portal
Getting Started
Once you have submitted the Customer Service Web Portal access form, we will send you your access information, including a link to the site as well as your customer number and username. You will be prompted to set up your own personal password the first time you sign into the site.
Once you log into the Customer Service Web Portal, you will be directed to the welcome page. From here simplify your workflow with direct access to:
- Invoices
- Statements
- Usage Statistics
- Update IP Addresses
- File a New Claim
- Check the Status of a Claim
- Change Your Password
- Submit an Account Branding Request
Invoices
View, download, and print all invoices from the past 365 days.
Statements
View, download, and print billing statements from the past 365 days.
Usage Statistics
View monthly usage stats for your institution/organization. The overall account level statistics are broken down by month based on hits, article requests, page views, and sessions (visits).
Claim Status
Check the status of or edit an existing claim.
File a Claim
Submit a claim for any undelivered materials.
Account Branding
Submit a request to brand your HeinOnline Welcome page.
Customer Service Web Portal Access Form
Please fill out the form below to request access.