HEIN’S CUSTOMER SERVICE ANNOUNCEMENT ISSUE #10, DECEMBER 22, 2014

Customer Service Update jstanley

Dear Hein Customers,

Below please find our latest customer service announcement (12-22-2014) containing the most up-to-date information on several of the subscription and continuation titles, which we are proud to handle on your behalf.

William S. Hein & Co., Inc. is excited to announce two new features we have added to our website to enhance your customer service experience. First, you now have the ability to access the Customer Service Web Portal by visitingwww.wshein.com and clicking on “Customer Service Web Portal” under the Customer Support heading.

Additionally, we have implemented a LiveChat service to assist customers with account questions, product inquiries and the Customer Service Web Portal! Simply click on the green “Live Chat” tab from wshein.com and you’ll instantly be connected to an experienced customer service representative who will answer your queries.

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HEIN’S CUSTOMER SERVICE ANNOUNCEMENT ISSUE #9, October 23, 2014

Customer Service Update jstanley

Dear Hein Customers,

Below please find our latest customer service announcement (10-23-14) containing the most up-to-date information on several of the subscription and continuation titles, which we are proud to handle on your behalf.

William S. Hein & Co., Inc. is excited to announce two new features we have added to our website to enhance your customer service experience. First, you now have the ability to access the Customer Service Web Portal by visiting www.wshein.com and clicking on “Customer Service Web Portal” under the Customer Support heading.

Additionally, we have implemented a LiveChat service to assist customers with account questions, product inquiries and the Customer Service Web Portal! Simply click on the green “Live Chat” tab from wshein.com and you’ll instantly be connected to an experienced customer service representative who will answer your queries.

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HEIN’S CUSTOMER SERVICE ANNOUNCEMENT ISSUE #8, September 19, 2014

Customer Service Update jstanley

Dear Hein Customers,

Below please find our latest customer service announcement (09-19-14) containing the most up-to-date information on several of the subscription and continuation titles, which we are proud to handle on your behalf.

William S. Hein & Co., Inc. is excited to announce two new features we have added to our website to enhance your customer service experience. First, you now have the ability to access the Customer Service Web Portal by visitingwww.wshein.com and clicking on “Customer Service Web Portal” under the Customer Support heading.

Additionally, we have implemented a LiveChat service to assist customers with account questions, product inquiries and the Customer Service Web Portal! Simply click on the green “Live Chat” tab from wshein.com and you’ll instantly be connected to an experienced customer service representative who will answer your queries.

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Special Customer Service Announcement from Hein

Customer Service Update jstanley

Dear Hein Customers,

Please be advised that there were errors in our recent shipment of Pimsleur’s Checklist of Basic American Legal Publications. We are currently in the process of reproducing the content and will be shipping replacements within the next week.  Please discard of the original shipment, and replace it with the new one that is sent.

We apologize for the inconvenience.
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Thank you, as always, for your continued support of William S. Hein & Co., Inc.  If you have any inquiries regarding this or any matter, please do not hesitate to contact us.

Customer Service Department
William S. Hein & Co., Inc.
2350 North Forest Road
Getzville,

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HEIN’S CUSTOMER SERVICE ANNOUNCEMENT ISSUE #7, August 15, 2014

Customer Service Update jstanley

Dear Hein Customers,Below please find our latest customer service announcement (08-15-14) containing the most up-to-date information on several of the subscription and continuation titles, which we are proud to handle on your behalf.

William S. Hein & Co., Inc. is excited to announce two new features we have added to our website to enhance your customer service experience. First, you now have the ability to access the Customer Service Web Portal by visitingwww.wshein.com and clicking on “Customer Service Web Portal” under the Customer Support heading.

Additionally, we have implemented a LiveChat service to assist customers with account questions, product inquiries and the Customer Service Web Portal! Simply click on the green “Live Chat” tab from wshein.com and you’ll instantly be connected to an experienced customer service representative who will answer your queries.

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Hein’s Customer Service Announcement Issue #6, July 21, 2014

Company Info, Customer Service Update jstanley

Issue #6, July 21, 2014

 

Dear Hein Customers,

Below please find our latest customer service announcement (07-21-14) containing the most up-to-date information on several of the subscription and continuation titles, which we are proud to handle on your behalf.

William S. Hein & Co., Inc. is excited to announce two new features we have added to our website to enhance your customer service experience. First, you now have the ability to access the Customer Service Web Portal by visitingwww.wshein.com and clicking on “Customer Service Web Portal” under the Customer Support heading.

Additionally, we have implemented a LiveChat service to assist customers with account questions,

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Law & History Review

Customer Service Update admin

It has been brought to our attention that Cambridge University Press has sent renewal invoices directly to our customers for Law & History Review. These invoices were sent in error. William S. Hein & Co. has already sent payment to Cambridge and advised them that all future invoices should be directed to us.

As always, invoices received directly from Cambridge or any publisher for titles handled for your library by Hein should be sent to our Customer Service Department.

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